King Cellular LLC (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://www.kingcellularkc.com (the “Website”) and our in-store and SMS Services (the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email, and device details you provide when requesting a quote or repair.

• Device Information: Make, model, and issue descriptions to perform Services.

• Usage Information: When you visit our Website, we may collect cookies, IP addresses, and browser details for analytics and site performance.

• SMS Information: Message content, status, and reply keywords (STOP/HELP) required for messaging compliance.

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2. How We Use Your Information

We use your information to:

• Provide repair Services and return your Device.

• Communicate about repair status, appointments, or billing.

• Send limited promotional offers to existing customers (e.g., “$20 off your next repair”).

• Improve our Website and Services.

• Comply with legal and regulatory obligations.

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3. SMS Messaging & Consent

By submitting your phone number online or in-store, you agree to receive SMS messages from King Cellular LLC related to your repairs, appointments, and promotions.

• You can opt out at any time by replying STOP.

• Reply HELP for support.

• Message and data rates may apply.

• We do not sell or share your phone number with third parties.

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4. Data Protection

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

• With trusted service providers who help us operate our business (e.g., payment processors).

• When required by law, regulation, or court order.

• To protect our rights, property, or the safety of our staff and customers.

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6. Data Retention

We retain customer information as long as necessary to provide Services, comply with legal obligations, and maintain records for business purposes.

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7. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from children.

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8. Your Choices

• You may opt out of SMS marketing at any time by replying STOP.

• You may request access, correction, or deletion of your information by contacting us.

• You can disable cookies in your browser, though some Website features may not work properly.

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9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our Website with a revised “Effective Date.”

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10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

King Cellular LLC
1022 E. Santa Fe St.
Olathe, KS 66061
Phone: (913) 839-1963
Website: https://www.kingcellularkc.com